When will my order be shipped?
We typically ship orders within 2 working days after they are placed.
When will I receive tracking information for my order?
You will usually receive your package tracking information within 2-3 working days after your order has been placed.
How will my order be shipped? Which carrier do you use?
We partner with reliable shipping carriers and will choose the one we believe is best suited to deliver your products efficiently and safely.
If I order multiple items, will they all be shipped together?
We aim to ship all items in your order together. However, due to various shipping options and product availability, items may sometimes be shipped separately. You will receive a shipping notification email with tracking information for each item as it ships.
Can I change my delivery address after my order has been shipped?
Unfortunately, once an order has been shipped, we are unable to make changes to the delivery address. Please double-check your shipping information carefully before placing your order.
What do I need to do when I receive a product that is different from what I ordered?
Please contact customer support at info@ainavi.com